Shipping

What packaging do we offer?

We send all your items in discrete and plastic free packaging using plant based products. Our crystals come wrapped in our Jute slip pouches. Jute fibre is harvested from the bark of the white Jute plant. Jute is considered one of the most sustainable fabrics, it is entirely biodegradable, compostable and recyclable. Jute can be grown without the need to use pesticide or fertiliser. Jute also absorbs carbon dioxide from the atmosphere and releases oxygen at a rate much higher than most trees. We also use eco tape to secure our labelling and mailing boxes, which can be put in your compost along with the rest of the packaging. 

What shipping company do we use?

We use Sendle to deliver your treasures as they are 100% Carbon Neutral. To support a sustainable future, they offset all their carbon emissions using certified carbon offsets, to reduce climate impact to zero. Carbon Dioxide is the biggest driver of climate change and has devastating environmental and health effects. Projects include planting trees as it is one of the simplest and most effective ways of tackling climate change caused by greenhouse gas. As trees grow they absorb carbon dioxide neutralising carbon footprint. 

Where do we ship from?

We ship from Northern Rivers, NSW, Australia.

How long does shipping take?

Domestic: (Estimates only) 2 - 8 business days. We do not ship too PO boxes and Lady River is not responsible for lost or stolen packages. Please note there may be further delay for rural locations. 

International: (Estimates only): 6-27 business days. We are not responsible for your countries custom taxes. 

Please note there is a huge delay in all shipping couriers and postal services globally due to the current pandemic. Unfortunately, this is out of our control.

Do we offer returns?

Unfortunately, due to the nature of these treasures we do not accept returns.

Do you offer authority to leave?

Yes, our shipping partners will leave the parcel in a safe place.